SOA Suite Administrator (Shift Based)

SOA Suite Administrator (Shift Based)

  • Location

    UK - South East

  • Sector:


  • Job type:


  • Contact:


  • Contact email:

  • Job ref:

    JN -032018-57581

  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Middleware Technical Specialist

Job Level Technical Specialist – T3
Career Track Technical
Leadership Level Individual Contributor
Number of direct reports 0 Total reports
Direct and indirect


Job Purpose/summary
  • As a Middleware Technical Specialist, you will act as subject matter expert (SME) within Oracle Middleware Messaging and Workflow technologies.
  • Oversee and drive the diagnosis, root cause and fix of infrastructure incidents.
  • Manage, maintain, support and improve the Maersk IT Support, Operations, and Engineering department’s ability to respond to incidents across the entirety of our IT Infrastructure estate.
  • Undertake root cause analysis of incidents and follow up through the Problem Management processes to ensure identified remedial actions are undertaken to prevent further reoccurrence.
Key responsibilities
List the 8-12 key responsibilities
  • Incident management - Actively monitor inbound incident reports in the Maersk Service management tool and triage by business impact. Use your analytical and troubleshooting skills to narrow down areas of likely cause and bring in subject matter experts to help you diagnose.
  • Manage, maintain, support and improve Oracle Middleware SOA Infrastructure for Maersk hosted services. This includes but is not limited to Oracle WebLogic Server, Service Bus, SOA Suite and all associated tools
  • Develop and implement process and procedures to achieve a high level of Oracle Middleware and SOA management maturity
  • Driving continuous service and quality improvements (CSI) – Proactively monitor, analyse, plan, deliver and measure/report
  • Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact.
  • Document, communicate and log follow up actions for later triage, prioritisation and action to avoid reoccurrences.
  • Driving continuous service and quality improvements (CSI) – Proactively monitor, analyse, plan, deliver and measure/report
  • Carrying out reporting and documentation by the organisation’s standards
  • Risk assessment and management
  • Acting as point of contact for the area. Incident Management escalation point
Primary internal stakeholders
  • Major Incident Managers
  • Infrastructure Service Owner(s)
  • Application Management Team
  • Database and Middleware peers
  • Service Management
  • Process Service Owners
  • Design and Engineering team
Primary external stakeholders
  • Vendors/Off-shore Partners
  • Application Support
Required experience
  • At least 2-5 years’ experience in a global distributed organisation within a Development, Engineering, Operations or Delivery function
  • At least 2 years’ experience managing and supporting Oracle Middleware SOA technology platforms
Previous Roles
  • Middleware Technical Analyst, Technical Specialist, Middleware Administrator, Oracle SOA Administrator
Technical skills
  • Proven experience with Administration for Oracle SOA Suite 11.1.1 to 12.1.3; Troubleshooting and resolving queue problems, Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting techniques
  • Experience preferred, but not essential with Administration for Oracle Service Bus 11.1.1 to 12.1.3
  • Explicit experience and expertise required of Oracle WebLogic Server 10.3.6 to 12.1.3
  • Knowledge of High Availability (HA) options for Middleware, load balancing, and clustering management services
  • Experience preferred, but not essential in implementing operational automation using scripts
  • Experience working with Linux essential, and Windows server 20xx preferred
  • Networks (LAN/WAN/Firewalls)
  • IT Standards, Process and Procedures (ITIL/Security)
  • Project/Task Management (Project models)
Business skills
  • Excellent communications skills
  • Collaboration skills
  • Ability to multi-task at a high level
  • Strong analytical skills
Personal profile
  • Strong sense of ownership
  • Ability to deal with ambiguity
  • Strong interpersonal skills
  • Ability to take initiative and work independently
  • Ability to influence and persuade
Key measures
  • High Availability
  • Engaged and performing team
  • Operational Excellence
Updated by & date  
  • Maidenhead
 Job Code
Filled in by HR