An exciting opportunity exists for an for an Operations Manager to work for rapidly exanding Food Delivery Application in Saudi Arabia

Responsibilities:

-Develop strong relationships with restaurant owners and managers to create the best offerings for our customers. 

-Manage the photography and curation of meals for all restaurants. 

-Develop the operational process for KSA and train our new restaurants on this process 

-Solve complex logistical and operational problems to give the best customer experience and improve our business model 

-Manage our short and long-term driver strategy for the KSA market. 

-Source, hire and manage drivers across the market. 

-Manage day-to-day operations across the markets by communicating efficiently and quickly with our restaurant partners, drivers, and users. 

-Manage customer service issues during daily operations, resolving issues swiftly with both users and restaurants. 

-Communicate cross-functionally with our teams to ensure top customer experience and on time delivery 

-Execute projects from creation to full production launch 

-Help restaurants deliver a superior offering to customers by becoming more efficient and delivering higher quality food faster.

Requirements 

– Arabic speakers will be given preference. 

-2-5 years experience in a combination of operations, logistics, consulting or an equivalent field. 

-Operational analysis experience. You are able to dissect business issues, analyze large amounts of data, and draw actionable conclusions. 

-You are a problem solver. You love being challenged and are able to figure things out and make everything better as a result. 

-You show ownership. You hate leaving things incomplete and are hugely satisfied when a list of tasks is completed. 

-You thrive in a high-paced environment. Operations and Customer Service can be intense during the lunch rush, as we solve our customers and restaurant partner’s problems in real time. 

-You have great attention to detail. You make sure to cross your t’s and dot your i’s and know how to operate without mistakes. 

-You are process-oriented. You find it hugely satisfying to build a process and see things fall into place. 

-You have strong written and verbal communication skills for internal and external stakeholders. 

-You manage ambiguity well. We are a rapidly growing startup in a new market which means that we are constantly finding new and better ways of running the business. 

-F&B experience is a plus, understanding and passion for cuisines and food generally is a must.


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