Data Architect

Data Architect

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  • Job ref:

    JN -052018-65947

  • Published:

    8 months ago

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The Client Partner is hybrid strategist and client services lead with extensive experience in the digital design landscape. They serve as a trusted advisor to our clients and are dedicated to improving the client experience by providing strategic value, thought leadership, foreseeing needs and driving innovation in user experience design. The Client Partner is ultimately responsible for long-term planning, strategic consulting and account growth. The Client Partner sets the direction of the account and creates conditions for the delivery teams to be successful. The role is responsible for identifying and driving account growth / revenue through strategic relationship building and value-added consulting services.

Serves as the strategic account partner and client advocate



Develops and helps build trust-based partnerships at C-suite / Executive level through networking and thought leadership

Helps our clients navigate their organizational blind spots and illuminate the road head

Crafts and continually articulates the narrative for how our designs are impacting our clients broader business goals and outcomes

Drives strategy for their account by developing account plan which includes client’s business mission, goals and objectives, organization chart, key stakeholders, influencers and decision makers, integrators, dependencies and barriers

Attends all major milestones meetings, owns account health meetings and coaches account team members on client’s business

Accountable for account success, delivery quality and client satisfaction (CSAT)

Serves as a point of escalation for client objections related to staffing, billing, costs, resources, or quality of service, and escalating to management when appropriate

Accountable for client P&L including revenue and profit targets

Active in business development with existing clients, writing proposals and sales presentations

Responsible for writing and approving SOWs, Contracts & MSAs understanding the client’s internal processes for approval and execution

Provides motivation to the team about the work to build rapport and ensure collaboration so everyone is working toward a common goal

Understands client's business, culture, organizational needs, values, and opportunities and the industry trends shaping their markets

5+ years of professional experience managing and growing client accounts

3+ years of experience of working within a digital, product or creative agency

Excellent client service skills including oral and written communication

Exceptionally strong interpersonal and client management skills

Working knowledge of the digital landscape, design-thinking and foundational user experience design

An expert storyteller with superior presentation skills to effectively present and sell ideas to the clients C-suite / Executive team members

Able to understand and translate complex business challenges and consumer insight into smart digital solutions

Ability to collaborate effectively at all levels and functions

Creative thinking and problem solving

Understanding of Human-Centered Design thinking

A working knowledge of personas, user flows, sitemaps, wireframes, usability testing, data and analytics

Sound business acumen

Entrepreneurial mindset

Strong negotiation skills

...And an insatiable curiosity and eagerness to learn (and listen)