Data and Analytics Lead ( Senior Hire)

  • Location

    Singapore

  • Sector:

    FinTech

  • Job type:

    Permanent

  • Contact:

    Tripti Devleker

  • Contact email:

    tripti.devleker@cloudstreamglobal.com

  • Job ref:

    JN -032019-92687

  • Published:

    3 days ago

  • Expiry date:

    2019-04-14

  • Startdate:

    2019-04-16

  • Consultant:

    Tripti Devleker

Job description

We partnered with Consumer Business team to recommend senior hires for strategic and analytical support. With a pre-eminent global brand, this team delivers top-in class analytics & innovative solutions though machine & deep learning intelligence that address clients’ evolving needs. In order to achieve the best in class analytical solutions across business units they use the best in class tools and technology.

 

Few notables among the multiple areas that our client is responsible for:

 

·        Product analytics: This includes both new product development and feature change of existing products. Impact of product features and marketing offers are established through rigorous analytical efforts to understand the shift in customer requirements and sentiments to enable recommendation of necessary changes to drive customer delight along with profitability

·        Customer experience and Servicing analytics: Analytics to aid better experience for customer through enabling lower call hold time, immediate problem resolution in calls & complaints, better cross-sell experience. Advanced text analytics leveraged for such solutioning.

 

Qualifications

 

We are hiring for dynamic, forward thinking, bright individuals willing to design, build and execute to build next generation Data & Analytics capabilities.